Create a script and set up an interview. Walk through your script, record customer responses, and take free-form notes on your questions.
Understand customer feedback
Understand how your users are feeling, and why. FeaturePath adds sentiment analysis on top of all the notes you take, so you can identify patterns in customer feedback. Catalog key takeaways from interviews and see how they change over time.
Share learnings with your team
Make customer interviews a team affair. Let team members know when you're starting an interview, and send out an email with the highlights when you're done.